Remember that you always have the right to withdraw from a contract concluded remotely, except for tailor-made products.

You must make a statement by sending us an email or informing Us by phone.

The item should be returned to the address:

  • Nachemii Strefa Kobiety
  • ul. Karola Goduli 24
  • 41-712 Ruda Śląska / Poland

No later than within 14 days after receiving the parcel.

Payments made by you, including the cost of delivery of the item in accordance with the terms and conditions will be returned to you immediately, but no later than within 14 days of receipt of the returned items from you.The condition is to send back the original receipt .

The returned product must have no signs of use, must be clean and have the receipt preserved.

If there is a need for a refund for a transaction made by the customer with a payment card, the seller will make a refund to the bank account assigned to the payment card of the ordering party" or "The seller shall refund the payment using the same method of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not involve any costs for him.")


If the purchased goods turn out to be defective, you have the right to complain about them under the warranty.

Complaints should be submitted as soon as possible to the e-mail address: or by mail to Nachemii Strefa Kobiety ul. Karola goduli 24, 41-712 Ruda Śląska.

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